Question 1

How do I sign up?

Accepted Answer

You choose your number of people, delivery days and meals at marleenkookt.nl. We take care of the rest — your first delivery is in the week following the coming Thursday.

Question 2

How do I log in?

Accepted Answer

Log in at app.marleenkookt.nl with your email address and password.

Question 3

How do I reset my password?

Accepted Answer

Click "Forgot password?" on the login page, enter your email address and follow the instructions in the email.

Question 4

How can I order for a different address?

Accepted Answer

In the app you have one delivery address, which you can update in "My profile". Want to temporarily deliver to a different address? Contact us at marleen@marleenkookt.nl.

Question 5

How much does a meal cost?

Accepted Answer

With a subscription you pay from €9.25 per meal per person, depending on your weekly plan. Delivery is free.

Question 6

How many meals can I choose from and until when?

Accepted Answer

Every three days there are 7 new dishes on the menu: 3 with meat, fish or chicken and 4 vegetarian dishes. You select your meals until Thursday 23:59 for the following week.

Question 7

How fresh are the meals?

Accepted Answer

I cook everything fresh, the day before delivery. After cooking, meals are immediately blast-chilled. Store them in the fridge; many dishes can also be frozen.

Question 8

Is the meal safe for pregnant women?

Accepted Answer

As a mother of 2 children I'm aware of the extra requirements during pregnancy. I use pasteurised egg products, never unpasteurised cheeses, and cook meat and chicken to core temperature. After preparation, all meals are immediately blast-chilled.

Question 9

How long do the meals keep?

Accepted Answer

Meals keep for 3 days in the fridge, including the day of delivery. Want to keep them longer? Many dishes (stews, pastas, soups) freeze well. I note this on the website.

Question 10

What is the composition of the meals?

Accepted Answer

A meal contains 180 grams of carbohydrates (rice, pasta, potato, couscous or bulgur), at least 250 grams of vegetables and 80–120 grams of meat, fish or protein-rich substitute per person — often with a sauce or dip. Total average 540 grams. Meat carries the Beter Leven 2-star label; fish is sustainably caught.

Question 11

What is the best way to reheat?

Accepted Answer

Every dish comes with reheating instructions for oven or microwave. Dishes with a crispy crust are best in the oven (±25 min). Microwave takes ±5 min. The glass containers are oven-safe; the lids are not — use aluminium foil to cover.

Question 12

Are there separate children's meals available?

Accepted Answer

I cook special family dishes for the whole family — this is indicated on each dish. Every week I also prepare special children's dishes as an optional add-on to your subscription.

Question 13

Do you deliver to my address?

Accepted Answer

We deliver in the Randstad, Brabant and Gelderland — and often just beyond.

Question 14

What time do you deliver?

Accepted Answer

You choose your own 60-minute delivery window between 16:00 and 20:00 (depending on your region). We do everything to be on time — if we're running late, we'll let you know in advance.

Question 15

Can I skip a week or change my delivery day?

Accepted Answer

Yes — you can easily do that in the app whenever you like. Make changes or skip before Thursday 23:59.

Question 16

Does the delivery driver expect a tip?

Accepted Answer

No, our delivery drivers don't expect a tip.

Question 17

What happens to the glass containers?

Accepted Answer

Hand the empty containers back to the driver at your next delivery. Separate collection appointments are not possible. Stopping temporarily? Choose disposable packaging for your last order so you can return the containers right away.

Question 18

Can I also pick up my meal?

Accepted Answer

Yes, you can pick up your meal at our kitchen (Joop Geesinkweg 311, Amsterdam-Duivendrecht) between 16:00 and 18:30. Order using the MarleenKookt address and email us at marleen@marleenkookt.nl so we're expecting you.

Question 19

How do I pay?

Accepted Answer

You pay by direct debit. The amount is debited on Tuesday or Wednesday of the week after your delivery. You grant a one-time authorisation when signing up.

Question 20

How does the subscription work?

Accepted Answer

You choose your number of people, the number of meal days per week (2–6) and your delivery day(s). Every week you select which dishes you want — or you skip a week. You can always pause or cancel weekly, with no obligations.

Question 21

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel weekly. Go to "My profile" and click "Cancel subscription". Do this before Thursday 23:59 — then the following week will not be delivered or charged.

Question 22

How often can I pause my subscription?

Accepted Answer

As often and as long as you like, at no extra cost. Handy when you're on holiday or want to skip a few weeks.

Question 23

Can I get meals delivered automatically every week?

Accepted Answer

That's exactly how the subscription works. You choose your delivery days and select your weekly meals in the app. If you don't do this before Thursday 23:59, dishes are selected based on your preferences.

Question 24

How does the deposit system work?

Accepted Answer

With every delivery you pay €5 deposit per glass container. As soon as you return them at the next delivery, the driver registers this and you receive a confirmation by email. The deposit is credited to your account and deducted from your next order.

Question 25

How much deposit do I pay per container?

Accepted Answer

€5 per container — large or small, the amount is the same. That's less than you'd pay for comparable Pyrex containers in a shop.

Question 26

Why do I pay deposit "twice"?

Accepted Answer

With your first order you pay a deposit for new containers. With your second order you return the first batch — but at the time of ordering you haven't returned them yet, so the deposit can't be credited yet. From the third order onwards it runs automatically: you return them and the amount is credited straight away.

Question 27

How do I return the containers?

Accepted Answer

Hand the containers to the delivery driver at your next delivery. Separate collection appointments are not possible. Stopping temporarily? Choose disposable packaging for your last order so you can return the containers right away.

Question 28

What if I don't return my containers?

Accepted Answer

No problem — you can keep the containers as long as you like, at no extra cost.

Question 29

How do I order a gift voucher?

Accepted Answer

Order easily online at cadeaubon.marleenkookt.nl. You choose the amount yourself and can add a personal message.

Question 30

Where do I receive my gift voucher?

Accepted Answer

After payment you receive the gift voucher as a PDF by email. Print it out and hand it over, or forward it directly — you decide. Can't find the email? Check your spam folder too.

Question 31

How do I use my gift voucher?

Accepted Answer

Your gift voucher has a unique code. Enter it at "Gift voucher or discount code" during checkout, or under "My credit" in your account. The amount is added as credit and automatically deducted. You don't have to spend it all at once.

Question 32

How long is a gift voucher valid?

Accepted Answer

A MarleenKookt gift voucher is valid for 2 years.

Frequently asked questions

Getting started

Choosing meals

Delivery

Payment

Subscription

Packaging & deposit

Gift voucher